Partner Tips

Why?

If your venue profile or space listings have missing details or read a little strange, there’s a chance a customer may just call or email you to ask anyway.

If you have an incomplete or shady profile, there’s also a chance a customer may look to another venue to place a booking.

How We Help

MITURF will mandatorily ask you for specific venue and space information at the time of sign up and when you’re listing a space. Inputting up-to-date and accurate information on your profile is up to you.

We review and approves every new space listing before we publish live on the platform for everyone to see. We do this to make the best user experience possible for the community and also to prevent fraudulent accounts from being created.

What We Recommend

• Review space profile details

  Periodically review venue/space profiles to make sure info is up to date, and someone is assigned to make any info changes.

• Make attention to important areas

  Pay close attention to key things such as making you indicate competitive pricing, disclose offered amenities, provide accuracy on additional fees, operating hours, liability insurance coverage, allowed activities/events, rules and special instructions.

• Sell yourself

  Communicate the selling features of the venue and spaces. Members are interested the space pictures, clear descriptions, amenities and equipment you offer. Have nets, specific sporting equipment, maybe even an audio system? Yep - put it in the space profile.

Why?

We’ve studied that people are 90% more inclined to book if you have pictures to prove it. No joke, it’s true. Leave the blind dates for another time.

How We Help

You can take pictures yourself and upload them to the relevant profile, or MITURF can help you take them and upload them for you.

Simply contact us partnersupport@miturf.com and we’ll arrange a MITURF rep to help. You must have a Partner account for us to help.

What We Recommend

• Prepare the space, set the scene

  Clean any mess before snapping away. Highlight the best features in the space.

• Take high quality images

  If you’re not a photography expert, consider having someone knowledgeable take high quality pictures of the space. They’ll take probably take the best angled photos, make sure lighting is on-point, and apply fancy instagram like tones.

• Ask for assistance

  If you need help take great pictures of the venue or space, reach out at partnersupport@miturf.com . We’ll be will be happy to help.

Why?

When you get a call from a customer during your business hours, you attend and answer as promptly and professionally as you can right? The same is recommended for incoming inquiries & booking requests on MITURF.

How We Help

We’ll automatically alert by email when customers send you an Inquiry or Booking Request. You can also see these Inquiries and Booking Requests in the Inquiries or Requests area or Dashboard once you’re logged into your account.

What We Recommend

• Make sure there’s operational coverage

  Have you or your working amigos cover incoming requests by responding to inquiring and booking requests.

• Check your email (and junk mail)

  Make sure your notification settings on your computer or device is set to receive receive notifications and/or emails.

• Respond attentively

  Accept or decline Inquiries or Booking Requests just as promptly as you would by responding to a text from someone special. It’s cool if you decline; just indicate why. We’ve made it simple and it takes less than 5 seconds. We’ll automatically time-out and decline a request if you take too long.

  Heads up! You won’t be able to view the member’s email or phone number until the booking has been granted a confirmed booking. We do this to for security and fraud prevention purposes.

Why?

If you’re unprepared for when a customer is checking into use a space as part of their confirmed booking, the customer will feel lost and unwanted. It’s important to be aware of customers paying an expected visit.

How We Help

We give you the tools to know who has what booked. Simply log into your account, view your calendar and see who is next. We’ve also made it super easy to use.

What We Recommend

• Review your calendar periodically

  Stay on top of your calendar. That way you know what’s up.

• Be punctual

  If a member is expected to arrive to use the space for a confirmed booking and you’re not available, the member may get offended. Try your best to be punctual or get someone to cover you to welcome the customer.

• Learn the features

  We’ve made it super easy to look up who has a confirmed bookings. We also allow you to control availability by being able to block/unblock time, and even cancelling bookings directly from your calendar.

Why?

MITURF knows that your spaces may be reserved on an ongoing basis for school events, tournaments, scheduled leagues and other unique commitments you may have. Marking time as unavailable allows you to stay in control of operations.

How We Help

We give you the flexibility to block one or more spaces for a given date/time. This includes a single block or recurring times. You’ll see what is blocked directly on the calendar. If you need to remove a recurring time block, it only takes a few clicks.

What We Recommend

• Know which spaces to block + when + how often

  We will ask you what spaces to block, when and re-occurrence frequency. You’re in control and it’s super easy to use.

• Know when to unblock time

  When you set your time blocking preferences, you can set an end date of the re-occurrence. This helps make the space available for booking to be requested. If you no longer require a blocked time or re-occurrence of one, remove the time blocking directly from the calendar.

• Understand what happens when you block time

  If you block time for any space, MITURF will consider the space as unavailable and prevent members from initiating any inquiry or sending booking request. If you block time over a confirmed booking, it will be treated the same as a cancellation. You won’t make any earnings if you block time over confirmed booking.

Why?

Inserting a custom message to be disclosed to customers for confirmed bookings makes things efficient for the venue. It allows you to disclose in private anything a customer would need to know such as where to find the access key, who to contact or whatever you need to share. We know venues tend to have certain standard information, basic instructions to share with customers. The message is really up to you and only shared with customer who get a confirmed booking.

How We Help

We relay your message to customers being granted a confirmed booking by allowing you to define what you’d like to communicate. We also allow you to edit special instructions at any time. Simply edit the space’s “Special Instructions” area.

What We Recommend

• Decide whether you want to share Special Instructions

  Decide if you actually want to share special instructions or messages when the customer is awarded a confirmed booking. You might want to share instructions of which person to contact on check-in arrival, what the access code is, WIFI password etc. It’s up to you.

• Know what to say

  Only share what you need and craft your verbiage in a well-mannered way. Great customer service makes a person feel good. Be careful not to disclose confidential information.

• Know how to modify special instructions

  You can always change the verbiage any at time. Simply visit your Manage Spaces and edit the space special instructions.